Shipping policy

Processing Time
I take great care in preparing your order, aiming to dispatch within 1-3 business days. Please note that processing time is separate from delivery time. If there are any unexpected delays, I’ll keep you informed.

International Delivery

  • Europe Standard Delivery: Enjoy international standard delivery with tracking within Europe via FedEx/DHL courier. This service typically takes 2-4 business days (Monday to Friday). Saturday delivery may be available in certain countries. The cost will be calculated at checkout based on your country.
  • For the Rest of the World:
    • Standard Delivery: Takes 4-6 business days. The cost will be calculated at checkout based on your country.
  • Priority Delivery: Also tracked and typically takes about 2-3 business days worldwide. Transit times and delivery commitments may vary depending on the origin and destination of your shipment. 

! Please remember that processing times of 1-3 business days are separate from delivery times.

Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package's journey, utilizing the tracking services of DHL or FedEx.

Domestic Shipping (Latvia)
All deliveries within Latvia are free! You can choose from:

  • DPD pickup point (the closest pickup point to your delivery address will be selected)
  • Omniva pickup point (the closest pickup point to your delivery address will be selected)
  • Courier delivery to your door

All options have a delivery time of 1-3 business days, in addition to the processing time mentioned above.

Import Taxes and Duties

  • For orders within the European Union, all import taxes and duties are included in the final price.
  • For orders outside the European Union, prices displayed do not include taxes and duties. Customers are responsible for any import duties, customs fees, and local sales taxes upon arrival. Entropic Jewellery is not responsible for any customs charges.

Damage and Lost Products
Entropic Jewellery is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim.

Shipping Restrictions
If your country does not appear in the available shipping options at checkout, please email hello@entropicjewellery.com, and we will explore available shipping options to your country.

Customer Service Contact
For any shipping-related questions, please reach out to us at hello@entropicjewellery.com.

Sustainability Practices
We are committed to using sustainable and recyclable packaging options whenever possible. Our jewellery is packaged in cardboard or velvet jewellery boxes that can be reused for storage. We strive to minimize plastic use in our packaging materials.

Holiday Shipping
During busy seasons and holidays, please allow for potential adjustments to shipping times. We recommend placing orders early to ensure timely delivery.

Returns and Refunds
For details on our return and refund policy, please see our [Return and Refund Policy].